Your AI customer operations agent working for your business and with your customers.
It answers your calls and messages, reaches out to your customers, coordinates the work that follows, and backs up your team on every conversation.
Concierge works for your business and with your customers — answering, acting, and bringing your team in when a person is needed. Every conversation goes one of three ways. Watch one happen.
Ikoyi Family Clinic · A patient calls to book an appointment.
The everyday call — a question, a booking, a request. Concierge picks up, works out what is needed, does it, and logs it. Nobody on your team is interrupted.
CLINIC RECEPTION LINE · INCOMING CALL
Keep your customers supported. Keep your team informed. Keep your business moving.
See how it worksBridge the communication gap with your customers and make sure important conversations don’t get lost.
Concierge qualifies the lead on the inbound and outbound call, so you know which conversations are worth your team’s time.
Every conversation becomes operational data — what customers are contacting you about, where service is slowing down, and what to fix next.
Make it easier for your team and Concierge to communicate, collaborate and work together to serve customers.
Handle customer questions and requests promptly, reducing frustration for both your customers and your team.
Connect your phone, website, messaging and other channels in one unified customer communication experience.
Whether you are one person or a thousand, the concierge is the same. What changes is how much of your operation it runs, how many of your people work alongside it, and how much is built around you.
You are the business. When you are with a client, the phone goes unanswered — and that is the call you needed.
You have people answering, and they are interrupted all day by questions the same five answers would settle.
You already run a contact centre. The question is not whether calls get answered — it is what they cost, and what you can see.
CONCIERGE OPUS
An AI customer operations platform, where your concierge is deployed to manage your communication channels, coordinate your workflow, assist your team and turn every interaction into operational data.
Your phone line, messaging — WhatsApp, SMS and email — and your website, answered by one concierge running on the same knowledge and the same playbooks, not a separate system per channel. The Concierge Widget, where a visitor taps and speaks to your concierge from your own site, is coming.
Voice first, in natural conversation — no menus and no keypad. Your concierge receives calls on your line and reaches out when you need it to, understands what is being asked against your own knowledge, and acts on it: booking, logging, chasing, confirming. When something genuinely needs a person, it brings your team in by voice. You brief it in the language your operation already uses and run it against your own scenarios before a real call ever lands.
Natural conversation. No menus.
A playbook is a job your concierge already knows how to do — booking, ticketing, dispatch, payment follow-up. You activate the ones your industry needs rather than building one, and the conversation ends as work actually done instead of a message for someone to action later.
API-first. Map the systems, permissions and actions a workflow depends on, then validate each connection before it goes live — with a named fallback queue when a write cannot complete. Your systems stay the source of truth: Concierge writes to them rather than becoming one.
Join, monitor or take over any conversation your concierge is handling, with the live summary in front of you before you say anything. Concierge Intercom — where a handover rings your team wherever they are, and where they can call each other, bring a colleague into a live conversation or hand it over — is coming.
Resident reports a power outage affecting one block.
An activity feed of the conversations your concierge handled, what was done and what is still pending, with a daily digest. Above it: volumes, reasons, outcomes, exceptions and the conversations that needed a person — drawn from the records your concierge creates, in one place you can inspect.
ILLUSTRATIVE PRODUCT INTERFACES
Concierge is a product of TEO, a company building digital infrastructure for businesses across Africa and beyond.
This isn’t about replacing your agents. It’s a Human–AI workforce — Concierge takes the repetitive layer off your team’s plate, gives every agent real-time intelligence while they’re still on the call, and lets your people spend their time on the work that actually needs a person.
Explore trustOur purpose
To make it easier for organizations to serve their customers better, operate more effectively, and grow through intelligent communication and service delivery.
Nothing is decided by the system alone. Human oversight and escalation are built into the architecture, and a handover is a designed step — logged and auditable, not a failure mode.
NDPC registered. Formal compliance work continues, we publish only what is verified, and certifications still being earned are never presented as held.
Get a concierge on a plan, or have one built into your systems. Either way, hear it handle a real call first.